The order confirmation is automatically sent to your WhatsApp or you will receive call from our customer care after you place an order. If you haven’t received an order confirmation within 24 hours, please get in touch with us just in case there’s a problem with your order.
Please check your spam folder before contacting us.
If your order hasn't shipped yet, or you haven't received a shipping notification, you can request changes such as the size, color, and quantity. Just contact us and include your order number.
If your order has already shipped, unfortunately, we won't be able to make changes.
To cancel your order, simply email us at shahzainmartofficial@gmail.com with your order number. Please note, as long as your order has not shipped, or you have not received a shipping notification, your order can be canceled.
Unfortunately, if your order has already shipped, we won't be able to cancel it.
SHIPPING & DELIVERY
Orders typically dispatch within 1 business day and arrive within 2 to 3 days.
Usually, your order will ship within 1 business day, rest assured it will still arrive on time, as promised.
Currently, we ship to all over Middle East including UAE, KSA, QATAR, KUWAIT, OMAN & BAHRAIN.
RETURNS
We're sorry to hear you wish to return your order. Here's how you do it:
1. Contact us at shahzainmartofficial@gmail.com within 7 days of your purchase. We'll assist you with the return process.
2. For a detailed overview, please visit our Return Policy page. Remember, we're here to help and ensure your experience with North Carry is a pleasant one!
To exchange an item, please ensure its within 7 days of your purchase and that the product is in flawless condition. Reach out to our support team at shahzainmartofficial@gmail.com with the specifics of your request.
Please note that customers are responsible for postage fees for exchanges. However, if you've received an incorrect product, let us know and provide a photo. In this case, we'll cover the postage.